Back to Velo Bank today. This time, I took Joan because she would have to sign the papers as the owner of her account. We do have, or did have, a joint account at CitiHandlowy. Somehow, that information didn't migrate into the Velo bank system. So, with the help of Mariusz in Velo Bank, all of the information about Joan had to be re-entered into the system. Even after that, we still could not access Joan's account. In the final step of the process, it rejected all of the information, saying there was a problem.
Mariusz had to go and ask someone from the IT Department to figure out what the problem was. It appears that in Joan's data, her resident card is still listed as the one that expired three years ago. Of course, we didn't know anything about it because we had no trouble renewing her card 3 years ago. I didn't think to notify the old Bank of the new card. Now, the next time Joan applies for a card in 2 years, I will be sure to let Velo Bank know about it.
Anyhow, in the end, our mission was accomplished, and now we are able to get into Joan's account with no problem.
Tomorrow morning, at 10:00, we have an appointment at the American consulate's office in Poznan so that she can make the verification of who we are and that we have a new bank account. That information is needed in the Federal Benefit Unit's office at the embassy in Warsaw. They will forward it to the United States and hopefully, in time to receive our social security checks next month. If they don't receive it before it is time to electronically send a text to Poland, I don't know what will happen to the money.
