Following up on my story about my external drive problem, I contacted FedEx to see what it would cost to send my Crucial Drive back to them as required. It was to be sent back to Hungary, and once they received it, they would send me a new Drive.
I've already mentioned that the Polish post office cannot send packages to the United States. I assumed that was the case also for Hungary, but I'm not sure.
Anyway, there were four different prices to send a packet by FedEx to hungry ranging from 1,700 to 81 PLN. The economy one was the cheapest, and that's the one I wanted. It didn't matter that it would take a week or two for them to return the new product to me.
So, today I went to the nearest FedEx office to send the drive to Hungary. The people were very helpful, and they filled out the required documents that I needed. When it was all done, I asked what the cost was going to be. The clerk said he didn't know, and I wouldn't know until I looked at my own account and saw what the payment was.
Back at home, I checked my account, and there was nothing written in. I then spoke to someone on chat to find out the cost. After 10 or 15 minutes, the person came back and said the cost was 671 PLN. I told her that was outrageous, and that I could buy a new Drive for much less money. Of course, I didn't find that out until I was home. I told her I refused to pay that cost and wanted to cancel my shipment. Naturally, she gave me another website to go to to do that, but it was unable to tell me. Finally, after three tries, I asked to speak to a human being. I had to do that three times before someone actually spoke. I told her what had happened and that I wanted to cancel my order. Unfortunately, she could not understand much of what I said.
My next step was to call Gabriela and ask her to call the FedEx office, explain what I told her, and tell them to cancel the order. Gabriella did that and said she was waiting now for an email to be sent to her with the cancellation information.
So, tomorrow I have to go back to FedEx and get the defective CD. This whole process took about 3 hours. It was a total waste of time.
