I had to go to the bank today because yesterday I received one form for filing our Polish taxes. The problem is I should have three more. I sent a message about it, but being an impatient person, I decided a bank trip would be faster. It wasn't.
When I asked to speak to the person who handles our accounts, I was taken into a room to wait. I waited, and waited and waited. Finally, after twenty minutes, a lady came in. She asked me if I had an appointment, and she replied my agent was in another meeting now. She could have told me twenty minutes ago.
Aggravated, I told the receptionist to have the lady call me, and I left the bank. Nothing accomplished.
I suppose I should have known better, but I've gone to the bank before and was usually met within ten minutes. The bank seems to have a rotating staff for lower level clients. Maybe, it's because the bank is being sold to another company.