Paige came early, at 10:00, and I was at the bank by 10:30. I had a restless night thinking about the problem of not being able to access my bank account. I tried not to think about it last night, but it kept creeping back into my head.
I was able to talk to the same man in English that I talked to before, explained to him the problem, but he was unable to solve it. He had to go and get somebody from the IT department. A young woman accompanied him as he came back, sat down at her computer, and I told him the problem. He then translated it back into Polish as he spoke to her. At the time, she said she did not speak English.
I was well prepared with my passport, Polish identification card, and all the bank records from Citihandlowy. After she understood the problem of being locked out and unable to answer or enter my password, she spent the next 20 minutes going through her internet connection to the main bank to find a solution. It was a verification process for me, who I was, and proof by document. She told me, or I should say Mateusz, that during the migration of all documentation from Citihandlowy to Velo, not all of my information was in their records. I had to confirm, my name, address, phone number, and middle name. Of course, those records had to be copied, printed, and signed by me for the bank's records.
She then said I needed to have a new username and password, which she would put into the account, and the code would be sent to me via SMS to verify it. I received the code, she verified the information, printed out the copies, and I signed them
Then another document had to be created, giving my approval of the use of electronic connections. It was the same process, copied, printed, and signed.
By then, it was 12:00, and we were still not done. She said this site was working now and that I could get into my account. Since I had my laptop with me, I asked her to set up the account website on my laptop, so that I could verify access before I left the Bank building. She said she was happy to do it.
Once it was done, I tried logging in and had access. So, I guess you could say at that point I was happy.
Back at home, of course, I tried it again. I looked at it more closely than I did when I was in the bank, and noticed a discrepancy in the amount of money transferred from one account to the other. It could be that I just don't know where the missing account is or how to access it on the website. So, that means tomorrow I will have to take Joan and go back to the bank. However, I'm not going to worry about it tonight.
