Our bank, Citihandlowy, was sold to Velo Bank. This has created a big problem for us. We have our Social Security checks electronically mailed each month to our bank. Each Bank has a specific SWIFT Code. So, Velo Bank is different than Citihandlowy. For us to receive our checks, the Social Security Administration has to be notified of the change. Due to new security laws in the US, this cannot be done online. The only way to change it is to make a trip to Krakow or Warsaw and talk to the Federal Benefits Unit. There is a consulate here in Poznan, but they do not have a Federal Benefits Unit. Plus, the Federal Benefits Unit in those two cities do not have phone contact. You must send them an email to arrange an appointment. Of course, a trip like that now creates a problem of travel with Joan.
Okay, that's probably number one.
Number two is the problem of signing in. I use Proton Pass to sign in to Citihandlowy. My password is 48 characters long. When I tried to put it into the new Velo Bank sign-in, it was rejected. Velo Bank has a limit of 20 characters. I went back into Proton and changed the password to 19 characters. Back in Velo, it rejected the new password. I tried it twice and had the same result.
I made a call to Velo, and after being on hold for 15 minutes, I was finally told an English-speaking person would call me. He called, I told him my story, and he said you cannot change the password in Citihandlowy. There was nothing he could do for me, and I had to go back to the main branch in Poznan.
Tomorrow. I will be at the bank at 10:30
